COVID-19 – Update 14.05.2020
Update 14.05.2020 - We are pleased that flight tests will be able to restart in Level 2. If you would like to book a test and are connected to a training organisation, please check in with them first before contacting our customer services team.
While we have been pleased to see most venues delivering exams again at some point since 29th April, we are still working through issues of exam room availability in some locations. Our team have been working hard to get all venues back up and running and believe that the move to Level 2 on 14th May should further ease the current constraints we are seeing.
The following venues have not been able to open during Level 3 and we will be working with them to get back to functional operation during Level 2:
We are continuing to review our procedures to ensure we are abiding by the different alert level requirements as they change. Upon review of the Level 2 recommendations, we are confident that the changes currently in place (since Level 3) continue to meet the safety standards and we will keep these in place going forward. Please see below for a reminder of these.
The main changes to our usual processes are in the exam room. The requirement of gathering personal information tracking already occurs in the current registration and booking process. The key precautionary measures we are taking to promote hygiene and prevent the spread of the virus include:
- Reducing exam session sizes to a maximum total of 10 people (including the supervisor).
- Ensuring safe distancing between seated positions.
- Reducing or eliminating any contact between the exam candidates and supervisors and maintaining social distance before and after the exam.
- Sanitising all desks, equipment and computers before and after use.
- Providing optional gloves and masks for supervisors; candidates are free to wear their own if preferred.
- Asking people to ensure they wash or sanitise their hands upon entry to the exam venue and then follow standard hygiene practices during the exam.
- Not permitting people who are sick or showing cold and/or flu like symptoms to attend exams.
- Ensuring people comply with self-isolation protocols implemented by the Government where applicable.
To book an exam, please follow the usual process of registering for an account on the correct industry booking portal if you haven’t already, and search for a suitable and available time online first. If a venue is still unable to open then a notification will advise you of this or it will not show under your search. If you have tried this and are still unable to find a time that suits then we ask that you please look at emailing our customer services team first at firstname.lastname@example.org before calling.
We understand that this situation is potentially stressful for all, and that extra stress is not ideal for candidates who are about to sit exams, but we can assure you that we are doing all that we can to keep you safe. We will continue to review our procedures as the situation develops further and as we move into different alert levels.
We acknowledge the importance that our exams have on the lives and careers of our candidates and we thank you for your patience. We look forward to seeing you soon.
Exams continue to go ahead as usual at most locations. We are keeping up to date with advice from the government and will make changes if required. If any issues arise concerning your exam booking our team will be in contact with you directly. We have introduced precautionary measures at our exam venues, similar to the above, to help prevent the spread of the virus. We will update this post if anything changes, however, if you have any concerns please contact our Australian Customer Services team via email@example.com to discuss.Back to news