COVID-19 - Update 01.09.2020



With Auckland moving to Level 2.5 from midnight Sunday 30th August, the rules for the number of people allowed in our exam rooms returns to normal. Please see below for further information on the measures we are taking to ensure candidate and supervisor safety.

Personal information gathering for contact tracing purposes already occurs in the current registration and booking process. The key precautionary measures we will begin taking again to promote hygiene and to prevent the spread of the virus include:

  • Ensuring safe distancing between seated positions.
  • Reducing or eliminating any contact between the exam candidates and supervisors and maintaining social distance before and after the exam.
  • Sanitising all desks, equipment and computers before and after use.
  • Providing optional gloves and masks for supervisors; candidates are free to wear their own if preferred.
  • Asking people to ensure they wash or sanitise their hands upon entry to the exam venue and then follow standard hygiene practices during the exam.
  • Not permitting people who are sick or showing cold and/or flu like symptoms to attend exams.
  • Ensuring people comply with self-isolation protocols implemented by the Government where applicable.

To book an exam, please follow the usual process of registering for an account on the correct industry booking portal if you haven’t already, and search for a suitable and available time online first. If a venue is unable to open then a notification will advise you of this or it will not show under your search. If you have tried this and are still unable to find a time that suits then we ask that you please look at emailing our customer services team first at before calling as we expect to be very busy over the upcoming period.

We understand that this situation is potentially stressful for all, and that extra stress is not ideal for candidates who are about to sit exams, but we can assure you that we are doing all that we can to keep you safe. We will continue to review our procedures as the situation develops further and in case we move into different alert levels.

We acknowledge the importance that our exams have on the lives and careers of our candidates and we thank you for your patience.

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